Refund / Returns Policy
If you are not satisfied with your order, please contact our support team leader at firstname.lastname@example.org . We will review your request, and will be happy to help make things right.
Please note: DO NOT RETURN items to our production facility on the original shipping label, we will be unable to assist with a replacement, exchange or store credit if this happens. Items must be returned directly to our corporate location by contacting email@example.com. Our support team will provide the proper return address.
Sizing or Ill Fits
If you ordered the wrong size or your item does not fit properly, we will exchange it for you as a one time courtesy. To process the exchange or store credit, the item(s) must be returned in new and unused condition to our corporate location within 30 days from the delivery of your order. Please contact firstname.lastname@example.org with your request for the proper address to return your items.
Damaged Item / Poor Quality Print
For the rare instance when an item does not print correctly or is damaged, we will replace the damaged item with the same item ordered. For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item, and email to email@example.com. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help process a replacement for your order, and eliminate errors in future printing.
You can request to cancel your order within 24 hours of order placement. Once that time has passed, the custom printing process cannot be reversed. After this point, a cancellation will result in a 50% refund usually in the form of store credit or gift card.
If an item is defective or damaged due to manufacturer error, or if you receive an item different than the item ordered, we will send a replacement. However, you must send pictures of the damaged or incorrect item within 7 business days of the delivery of your order.
If an order is lost in transit, we will replace it. You will be provided a tracking number, which will be used to determine if an order has been lost in transit or delivered.
If you provide the wrong address, and your order is returned to us by the mail carrier, we can reship your order for a reshipping fee of $3.95 per item.
We do not offer cash refunds, as each item is custom made at the time of order. Nearly all situations will be resolved with an exchange, store credit or gift card for future purchase. Any damaged items or sizing issues will be handled with a free exchange or gift card.
*We have had to adopted this refund policy due to some abuse of customers purchasing the items for a special event then returning them for a cash refund.